Support

FAQs

How do I book a tour?

You can book a tour directly on our website by selecting your preferred destination and following the booking instructions.

What payment methods are accepted?

We accept M-PESA, Airtel Money and bank transfers. See below for more details.

Can I cancel or modify my booking?

Yes, you can cancel or modify your booking according to our cancellation policy.

How do I contact customer support?

You can reach us via email at support@ancenttours.com or call us at +254701432460.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. We collect only necessary data to process your bookings and improve our services. Your information is never shared with third parties without your consent. For more details, please read our full privacy policy on our website.

Terms & Conditions

All bookings are subject to availability.

Your booking will be confirmed only if there are available slots for your selected tour. If a tour is fully booked, you may choose another date or tour.

Prices are subject to change without prior notice.

Tour prices may change due to factors such as seasonal demand or supplier adjustments. We recommend confirming the price at the time of booking.

By booking a tour, you agree to abide by our policies and guidelines.

All clients are expected to follow our safety, conduct, and payment policies. These guidelines ensure a safe and enjoyable experience for everyone.

For complete terms, please refer to our official Terms & Conditions page.

For a comprehensive overview of our terms, including liability, responsibilities, and dispute resolution, please visit our official Terms & Conditions page on our website Terms And Conditions.

Summary:
  • Bookings depend on availability.
  • Prices may change at any time.
  • Clients must follow all policies and guidelines.
  • See our website for full terms and conditions.

Payment Methods

All payments are processed securely. Please ensure your payment details are correct before confirming your booking.

Cancellation Policy